Shipping & Returns

At Tip Of The Spear Airsoft, we know how important it is for our customers to receive their orders in an efficient manner. That's why we work with specialist courier services to ensure that your order is delivered as quickly and safely as possible. We will always process your order within 3-5 working days incase of any delays. Please note that delivery times may vary depending on your location and the courier service used. Rest assured that we will do everything we can to ensure that your order is delivered as quickly and safely as possible. ​​

 

​Shipping Information​

 

Processing Time: Orders are typically processed within 1-2 business days. During peak seasons, processing times may be slightly extended.

 

Shipping Methods: We offer a standard delivery service. to provide the most cost effective solution to our customers. As a standard they are 3-5 working days.

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Please note: We ask that our customers take responsibility for ensuring that their delivery address is correct and that someone is available to sign for their order upon delivery. We cannot be held responsible for any delays or issues caused by incorrect delivery information or missed deliveries.​

 

• No responsibility or refund can be made for items lost or stolen whilst in transit.​

• If too many delivery attempts are made and your items get returned to us, the re-stocking charges may apply. ​

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Shipping Costs​

 

Shipping Fees: Shipping costs are calculated based on the selected shipping method, The total shipping cost will be displayed at checkout before you complete your purchase.​

 

​Tracking Information​

 

Order Tracking: Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the status and location of your package in real-time.​

 

Tracking Assistance: If you encounter any issues with tracking or have questions about your shipment, please contact our customer service team for assistance.​

 

Please note: We may at times need to use different couriers for delivery. Unfortunately, not all couriers provide a tracking number.​​​

 

Returns and Refunds​  

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Items Eligible for Return: We accept returns for products that are unused, in their original packaging, and in the same condition as received.​

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Return Process​

 

Initiating a Return: To initiate a return, please contact our customer service team within 14 days of receiving your order. Provide your order number and details about the item you wish to return.

 

​Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return the item. Please allow 3-5 working days to process the returns forms. ​​

 

Return Shipping​

 

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.​

 

Packaging: Please ensure that the returned items are well-packaged to prevent damage during transit. We recommend using a trackable shipping method for your return.​​

 

Refunds​

 

Refund Processing Time: Once your return is received and inspected, we will process your refund within 5 working days. The refund will be issued to the original payment method.​

 

Refund Amount: Refunds will be issued for the cost of the returned items, excluding any original shipping fees.

 

​Contact Information​:

If you have any questions or concerns about our Delivery and Returns Policy, please contact our customer service team at tipofthespear.airsoft@gmail.com

 

Thank you for shopping with us!